{"id":3433,"date":"2024-07-16T17:23:11","date_gmt":"2024-07-16T15:23:11","guid":{"rendered":"http:\/\/wordpress.p703600.webspaceconfig.de\/hallo-welt-6\/"},"modified":"2025-03-14T05:07:25","modified_gmt":"2025-03-14T04:07:25","slug":"hallo-welt-6","status":"publish","type":"post","link":"https:\/\/staging.itconcepts.ch\/en\/hallo-welt-6\/","title":{"rendered":"IT service management at a glance"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Explore the facts and figures that define modern IT service management.<\/h2>\n\n\n\n<p>Amid constantly evolving technologies, one thing remains constant: the essential role of ITSM in optimizing services and effectively managing IT operations. This blog presents 25 important things to know about the trends and innovations that define ITSM today \u2013 and why they will be even more important tomorrow.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/itconcepts.ch\/en\/hallo-welt-6\/#downloads\">Download<\/a><\/div>\n<\/div>\n\n\n\n            <section class=\"text-slider-in-red-bg-block\" id=\"\">\n            <div class=\"text-slider-in-red-bg-block-content-wrapper\">\n                                    <p class=\"subtitle text-white mb_0\">LEARN MORE ABOUT:<\/p>\n                    <div class=\"subtitle-divider\"><\/div>\n                \n                                    <div class=\"text-slider-in-red-bg\">\n                                                                                    <h2 class=\"very-big mb_0 text-white\">Wie sich Remote-Arbeit auf ITSM auswirkt \u2013 und umgekehrt<\/h2>\n                                                                                                                <h2 class=\"very-big mb_0 text-white\">Was KI und Automatisierung f\u00fcr MTTR und die Mitarbeitererfahrung bedeuten<\/h2>\n                                                                                                                <h2 class=\"very-big mb_0 text-white\">Worauf sich die Ausgaben f\u00fcr Cloud-Infrastruktur konzentrieren und warum<\/h2>\n                                                                        <\/div>\n                            <\/div>\n        <\/section>\n    \n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"401\" src=\"http:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/79c2cc56-deb8-4095-88c0-07b2ba0d5fd8_25-itsm-stats-blog.png\" alt=\"\" class=\"wp-image-3278\"\/><\/figure>\n<\/div>\n\n\n            <section class=\"download-file-form-block block-with-top-bottom-margins\" id=\"downloads\" data-file=\"https:\/\/staging.itconcepts.ch\/wp-content\/uploads\/2024\/07\/25-itsm-stats-facts-and-benchmarks-you-should-know.pdf\">\n            <div class=\"cols-block\">\n                <div class=\"col-l equal-h\">\n                                            <img decoding=\"async\" src=\"https:\/\/staging.itconcepts.ch\/wp-content\/uploads\/2024\/07\/Screenshot-From-2025-03-13-07-47-51-561x800.png\" alt=\"PDF zu 25 ITSM STATS, FACTS AND BENCHMARKS YOU SHOULD KNOW\" \/>\n                                    <\/div>\n\n                <div class=\"col-r equal-h\">\n                                            <h2 class=\"like-h1 mb_0\">PDF zu 25 ITSM STATS, FACTS AND BENCHMARKS YOU SHOULD KNOW<\/h2>\n                        <div class=\"title-divider\"><\/div>\n                    \n                    <div class=\"form-wrapper\">\n                        <div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_11_container\" data-token=\"8633311c08b0b42bacb02fa10821eb97\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_js_validate  frm_ajax_submit  frm_pro_form  frm_logic_form \" id=\"form_contact-form4222\" data-token=\"8633311c08b0b42bacb02fa10821eb97\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Form mit Datei (EN)<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form4222\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"779280a7b6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/posts\/3433\" \/><div id=\"frm_field_86_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_6mcch3\" id=\"field_6mcch3_label\" class=\"frm_primary_label\">Vorname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_6mcch3\" name=\"item_meta[86]\" value=\"\"  placeholder=\"Vorname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Vorname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_87_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_qr6l03\" id=\"field_qr6l03_label\" class=\"frm_primary_label\">Nachname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_qr6l03\" name=\"item_meta[87]\" value=\"\"  placeholder=\"Nachname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Nachname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_88_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full hide-label\">\r\n\t<label for=\"field_29yf4d532\" id=\"field_29yf4d532_label\" class=\"frm_primary_label\">E-Mail\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_29yf4d532\" name=\"item_meta[88]\" value=\"\"  placeholder=\"E-Mail\" data-reqmsg=\"E-Mail cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_89_container\" class=\"frm_form_field form-field  frm_top_container hide-field\">\r\n\t<label for=\"field_download_date-sdsadf3\" id=\"field_download_date-sdsadf3_label\" class=\"frm_primary_label\">Document\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_download_date-sdsadf3\" name=\"item_meta[89]\" value=\"\"  placeholder=\"Document\" data-invmsg=\"Document is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_148_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_1ri8c_label\" class=\"frm_primary_label\">Captcha\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_1ri8c\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc3aXEsAAAAAEI1tuhGfeaJlppysRZUkgS6LpfH\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_90_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit frm_hidden\" type=\"submit\"   formnovalidate=\"formnovalidate\">Jetzt herunterladen<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_468_container\">\n\t\t\t<label for=\"field_jtce9\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_jtce9\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[468]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"YplMpM0Wg\/ZyxTzOzVsQ7krs2zwulpuGTFasyHxRIHtfPQ9r2jlLGJLUQhZgFDRu\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n    \n\n\n\n            <section class=\"contact-form-block block-with-top-bottom-margins\" id=\"\">\n            <div class=\"cols-block\">\n                <div class=\"col-l equal-h\">\n                                            <img decoding=\"async\" src=\"https:\/\/staging.itconcepts.ch\/wp-content\/uploads\/2025\/02\/header_kontaktform_oder_beratung_9x16-450x800.jpg\" alt=\"Get in touch with us!\" \/>\n                                    <\/div>\n\n                <div class=\"col-r equal-h\">\n                                            <h2 class=\"like-h1 mb_0\">Get in touch with us!<\/h2>\n                        <div class=\"title-divider\"><\/div>\n                    \n                    <div class=\"form-wrapper\">\n                        <div class=\"frm_forms \" id=\"frm_form_17_container\" data-token=\"8633311c08b0b42bacb02fa10821eb97\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_js_validate  frm_ajax_submit  frm_pro_form  frm_logic_form \" id=\"form_contact-form232\" 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(Block, EN)<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"17\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_17\" id=\"frm_hide_fields_17\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form232\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_17\" name=\"frm_submit_entry_17\" value=\"779280a7b6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/posts\/3433\" \/><div id=\"frm_field_123_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12-content-30\">\r\n\t<label for=\"field_r02kj62\" id=\"field_r02kj62_label\" class=\"frm_primary_label\">Title\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[123]\" id=\"field_r02kj62\"  data-placeholder=\"Anrede\"  placeholder=\"Anrede\" data-reqmsg=\"Title cannot be blank.\" aria-required=\"true\" data-invmsg=\"Title is invalid\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Anrede<\/option><option  value=\"Mr\">Mr<\/option><option  value=\"Mrs\">Mrs<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_124_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n\t<label for=\"field_qh4icy62\" id=\"field_qh4icy62_label\" class=\"frm_primary_label\">First Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_qh4icy62\" name=\"item_meta[124]\" value=\"\"  data-reqmsg=\"First Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"First Name is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_125_container\" class=\"frm_form_field form-field  frm_required_field frm_hidden_container frm_half\">\r\n\t<label for=\"field_ocfup162\" id=\"field_ocfup162_label\" class=\"frm_primary_label\">Last Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_ocfup162\" name=\"item_meta[125]\" value=\"\"  data-reqmsg=\"Last Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Last Name is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_126_container\" class=\"frm_form_field form-field  frm_top_container frm_full\">\r\n\t<label for=\"field_e6lis662\" id=\"field_e6lis662_label\" class=\"frm_primary_label\">Company\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_e6lis662\" name=\"item_meta[126]\" value=\"\"  data-invmsg=\"Company is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_127_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n\t<label for=\"field_29yf4d72\" id=\"field_29yf4d72_label\" class=\"frm_primary_label\">E-Mail \r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_29yf4d72\" name=\"item_meta[127]\" value=\"\"  data-reqmsg=\"E-Mail  cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_128_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_h1bts52\" id=\"field_h1bts52_label\" class=\"frm_primary_label\">Phone\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"tel\" id=\"field_h1bts52\" name=\"item_meta[128]\" value=\"\"  data-frmmask=\"000 000 00 00\" data-invmsg=\"Phone is invalid\" aria-invalid=\"false\" pattern=\"\\d\\d\\d \\d\\d\\d \\d\\d \\d\\d$\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_129_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n\t<label for=\"field_9jv0r152\" id=\"field_9jv0r152_label\" class=\"frm_primary_label\">For which IT solution would you like to receive consultation?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[129]\" id=\"field_9jv0r152\" rows=\"5\"  data-reqmsg=\"For which IT solution would you like to receive consultation? cannot be blank.\" aria-required=\"true\" data-invmsg=\"For which IT solution would you like to receive consultation? is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_150_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_fmdmq_label\" class=\"frm_primary_label\">Captcha\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_fmdmq\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc3aXEsAAAAAEI1tuhGfeaJlppysRZUkgS6LpfH\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_130_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit frm_hidden\" type=\"submit\"   formnovalidate=\"formnovalidate\">Senden<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_469_container\">\n\t\t\t<label for=\"field_77ti0\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_77ti0\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[469]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"YplMpM0Wg\/ZyxTzOzVsQ7krs2zwulpuGTFasyHxRIHukPypAR441BLF4c6kpaGXc\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"contact-form-end\"><\/div>\n        <\/section>\n    \n","protected":false},"excerpt":{"rendered":"<p>Explore the facts and figures that define modern IT service management. Amid constantly evolving technologies, one thing remains constant: the essential role of ITSM in optimizing services and effectively managing IT operations. This blog presents 25 important things to know about the trends and innovations that define ITSM today \u2013 and why they will be [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":2149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_linkdex":"","_yoast_wpseo_content_score":"90","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert"],"acf":{"kurzbeschreibung":"Efficient IT processes are the backbone of every organization. But what is behind IT service management (ITSM), and why is it so important? Here you will get a concise overview of the fundamentals, benefits and best practices of ITSM.","post_views_count":"87","download":"","kw-beitrag":false},"yoast_seo":{"focus_keyphrase":"","seo_title":"","meta_description":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT service management at a glance - IT Concepts<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT service management at a glance\" \/>\n<meta property=\"og:description\" content=\"Explore the facts and figures that define modern IT service management. Amid constantly evolving technologies, one thing remains constant: the essential role of ITSM in optimizing services and effectively managing IT operations. 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